Frequently asked questions



What payment methods are available ?

JOGOJewel accepts mobile money payments on all networks as well as bank deposits

Ordering and Special Requests

When will my order be ready?

Your order will usually be ready within 3 -7 days however, this may vary depending on the type of order e.g. rings typically longer than necklaces usually 10-15 days.The details of the exact timeline for the delivery of your order will be communicated to you.

What material is used for my jewellery?

JOGOJewel exclusively uses precious metals for the fabrication of your jewellery. These include Sterling silver, Yellow Gold and White Gold.

I have a special request for my JOGOJewel order. How do I do that?

For your special requests, leave us your details as clearly as you possibly can in the note section you will find on every product page and we will do our best to comply.

Can I cancel my order?

Processing of your order is started as soon as it comes in so we can meet your deadline. However if you would like to cancel there is a cancellation fee of 10% of the order fee.

Can I change my order?

You can change your order within 12 hours of placing the order. Contact us with your new specificatons to do so.

Return & Refund Policy

I received my order but it is not correct. What do I do?

If there are any issues with your order make sure to contact us as soon as possible so it can be rectified for you. You can email us at or call us directly.